ORDERING INFORMATION

SPEND £25 AND STANDARD DELIVERY IS FREE!

**IMPORTANT DELIVERY UPDATE NOV/DEC 2024**

PLEASE NOTE, IT IS OUR BUSIEST TIME OF YEAR AND DUE TO HIGH DEMAND, OUR LEAD TIMES ARE EXTENDED FOR THE REMAINDER OF 2024, SO PLEASE ALLOW UP TO 7 WORKING DAYS FOR PROCESSING OF ORDERS PRIOR TO DISPATCH.

EXPRESS ORDERS ARE THE EXCEPTION TO THIS AND WILL BE PRIORITISED FOR A FASTER PROCESSING AND DISPATCH TIME SO PLEASE SELECT THIS SERVICE IF YOUR ORDER IS URGENT

Standard Delivery via Royal Mail Tracked 48 is £3.99:
Allow 1-3 working days processing time then 2-3 working days for delivery

Express Delivery via Royal Mail Tracked 24 is £6.50:
Allow 1-2 working days processing time then 1 working day for delivery

An estimated delivery window will be shown to you at checkout based on the delivery service you choose and our current processing times

Our candles are handmade so it can take up to 3 working days to process orders prior to dispatch - particularly during peak times, however, we will always make & dispatch orders as quickly as we are able to and will shorten processing times wherever possible

You will receive a tracking link when your order is dispatched so that you may keep up to date with your delivery

If for any reason you are unable to take delivery of your items & a re-delivery is required, the extra postage charge will be your responsibility

 
If you are local, you have the option to collect your order from our studio

If you'd like to collect your order from us, select the 'PICK UP' option at checkout

This is only to be used if you are able to collect your order, in person, from our studio in Kettering between 9am -12.30 Monday to Friday 

The address for collection is 87 Rockingham Road, Kettering. NN16 8NB

You will still need to allow up to 2 working days for your order to be processed and we will pop you an email when your order is ready for collection

 

Returns

We hope you will be delighted with your candles, but if for any reason, you are unhappy with your purchase, please email us at hello@lollyrocket.com within 7 days of receiving your order to let us know that you wish to return any items.

Once a return has been agreed, package the item up and send it back to us within 14 days to the address on the parcel your order was sent in.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it - this includes when the product is in transit back to us.

We recommend you use a signed-for delivery service with proof of postage as we will be unable to action a refund if the parcel does not arrive back with us.

You will have to bear the direct cost of returning the product.

Once the product/s have been received back with us in their original condition, we will refund the cost of the pre-agreed returned item/s to you via Paypal.
The original postage costs for the order are non-refundable. 

Please note that personalised goods are made to order, one off items & as such are non-refundable

Any sale / perfectly imperfect products are non refundable

You may use the contact form or get in touch via email if you have any questions and we'll be happy to help 

email: hello@lollyrocket.com